Tag: customer journey

customer journey

Leende man i mörk kostym står framför en modern, linjerad vägg med belysning.

Amadeus CEO: “The customer journey will become the most important competitive issue”

AI, biometrics and smarter booking systems can change how we travel. But the major gains will only come when airlines, hotels, travel agencies and other players can share information and manage the entire journey in a connected technological flow. That is the view of Gustav Källhager, CEO of Amadeus in Scandinavia.